Rules of Civility

Rules of CivilityOverheard in a workplace conversation from an older worker to a younger one, “Please compliment your parents for having raised a very well-bred young man.”  The young man had not done anything terribly special.  But he had asked the opinion of the older man, had said, “thank you” when advice had been offered, and had added how he might apply that advice. Continue reading

What Guides Your Decision-Making?

principlesCarved into the granite wall of Northwestern Mutual, a financial services company, is this statement:

The ambition of Northwestern Mutual has been less to be large than to be safe; its aim is to rank first in benefits to policyowners rather than first in size. Valuing quality above quantity, it has preferred to secure its business under certain salutary restrictions and limitations rather than to write much larger business at the possible sacrifice of those valuable points which have made Northwestern Mutual pre-eminently the policyowner’s company.

-Executive Committee, 1888”

Continue reading