The Gift of Uncommon Caring

The Gift of Uncommon CaringThe final implementation date for the customer software was just a few weeks away.  The problems were mounting and everyone on the team was putting in long hours.  The stress level was high.  Maria kept a careful eye on her team members.  She began to be concerned about signs she saw in Elizabeth, who was short with her colleagues and was making some errors. Continue reading

Empathy as a Verb – Moving In With Your Associates

empathy at work“I really understand,” said Marcia to her key manager, Tracy.  “I had to deal with my mom’s illness a few years ago and it was stressful.  Please do what you believe is best for your mother.”

Marcia indeed understood Tracy’s plight, remembering how difficult it had been for her to balance work and care for her mother, to navigate medical professionals and insurance claims, and to deal with her mother’s fears.  Her empathy was real, and she had expressed it sincerely.  But she went home that evening feeling unsatisfied. Continue reading