Is How You Communicate Changing How You Work?

Peter was having trouble expressing his discomfort with the direction he was getting from his board of directors.  They were asking him to share less in-depth analysis of trends, and to just give them the highlights.  They didn’t want to digest all the information he felt was important to the company.  They considered his communication style to be overly wordy, and had asked him to tighten up his communications. Continue reading

Tweet, Talk, or Tête-à-tête

Communication has morphed in a generation or two.  Hello brevity; goodbye lengthy tomes.  Hello volume, and more volume!  Hello impersonal vehicles (I can talk all day to someone on chat and never see her).  Hello many sources of communication.

There’s good news and uneasy news in these changes.  If brevity equals greater clarity, it’s a good thing – but how often are Tweets misinterpreted?  It’s great to have more options for communication – but the Number 1 complaint among professionals today is the overload of communication.  The ability to talk more with people on social media opens doors, but does it accomplish all the business needs effectively? Continue reading

Too Tired to Change

Five-year-olds are a source of great wisdom, if only we listened more often for the lessons they can teach us.  In response to an earlier bedtime imposed by her mother at the start of the school year, Elizabeth said, “Mommy, last week we changed what we eat because Daddy is on a diet.  Yesterday we had to get out warm clothes and put away my sandals.  And now you want me to go to bed at a new time and go to school every day.  I’m just too tired to change one more time.”
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Are We Ready for This Change?

‘Planning for change’.  It’s showing up in more job descriptions.  Even when it’s not in the job descriptions, it’s inherent in the job.  Change is part of every leader’s work these days.  We’ve talked in these blogs about being cognizant of the importance of thoughtful change management as you plan for changes.  But there’s a big step many leaders forget to take before plowing into their planning.  When is the last time you seriously asked the question, “Are we ready for this change?” Continue reading

Defusing Emotional Irritants

One day we were called about a leader, who, angry and frustrated, picked up a chair in a staff meeting and threw it toward one of his colleagues.  It is the stuff stories are made of, because, of course, the norms of leaders are quite clear that expression of emotion is, at worst, a muted response to stimuli.  But leaders are no less human than anyone else.  They, too, experience emotions – and sometimes, under stress, those emotions feel like the proverbial pot ready to boil over. Continue reading